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Moving can be a daunting experience for anyone, regardless of financial situation. The process involves far more than simply hiring a moving company. There are the intricacies of closing deals when buying or selling property, navigating rental applications complete with first, last, and security deposits, and managing utility setups for electricity, gas, water, garbage, sewer, cable, internet, phone, lawn care, repairs, new school enrollments, and all other tasks that might arise during a relocation. Amidst the chaos of moving, it's easy to be tempted into signing contracts without fully examining the details when presented with an attractive price.

It's essential to take charge and ensure you inquire about any potential additional charges when receiving a quote from your mover. They may not volunteer this information unless you specifically ask.

Seek Transparency. The majority of our clients choose our services for clarity rather than cost. If you're left puzzled after a conversation with a moving company, it’s a signal to look elsewhere. Moving companies are often aware that you may not be familiar with their industry, and they might intentionally remain vague to protect themselves. Most phone calls are recorded, and the less that is discussed, the fewer commitments they have to uphold later on. You should have a clear understanding of both their obligations and yours throughout the entire moving process.

In many states, movers are not legally required to unload their truck until the full bill is settled.

Most moving companies provide estimates based on either cubic feet (the space your belongings occupy in their trucks) or weight (the total weight of your items being transported). This is where many of the horror stories stem from, with customers facing bills that are significantly higher than initially quoted, often finding their belongings held hostage by the moving firm. Remember, the estimator likely did not physically assess every box, bag, furniture item, artwork, lawn equipment, or appliance. Thus, it’s not merely an estimate; it’s more of a guesstimate. When you arrive at your new location and are confronted with a bill that’s much larger than expected, they will justify it by showing that your load exceeds the cubic feet or weight that was initially estimated. They can compare the truck’s capacity to the space you’ve used or present the true weight from a weigh station. Many estimators work on commission and may prioritize securing the job over providing an accurate estimate. This creates a scenario favorable to the moving company, allowing them to demand payment that exceeds what was originally quoted while paying the estimator only based on that initial figure.

While customers often dislike surprises, movers share that sentiment as well. Believe me, they've conducted ample research to ensure they don't inform you if the truck is too large for your driveway or parking area—a detail confirmed by moving companies using online maps and satellite images. This oversight can lead to added fees for using their movers if the process extends due to a longer "walk" or if they require a smaller truck to shuttle belongings back and forth from your home to the larger moving truck. When utilizing a shuttle truck, expect a significant increase in your final bill since they will be moving your items twice and providing an additional transport vehicle, usually a pre-rented 12' or 16' truck from a rental service nearby your destination.

Many moving companies consolidate shipments without disclosing that your truck(s) are shared with other clients' loads. They often add extra items to fill their trucks, especially as fewer people purchase large, bulky furniture these days. Furthermore, they include stipulations in the "fine print" of your quote, stating they're not liable for delays that might push your delivery back by weeks due to previous clients' logistical challenges. Our company excludes consolidated shipping for several reasons; for instance, trucks must be packed tightly to prevent cargo from shifting and potentially getting damaged or lost, which could lead to your belongings mistakenly ending up with another client. Moreover, Florida's climate poses risks such as bedbugs, cockroaches, and termites, which increases the chance of cross-contamination.

Be mindful of the hourly minimums associated with local moves and smaller deliveries. While they may quote a move at 1 hour and 45 minutes, there could actually be a 3 to 4 hour minimum in play. In contrast, we have a 1.5 hour minimum and break down client time into 15-minute increments thereafter to maximize savings. Many moving companies tend to round up to the next full hour if your time exceeds the last hour by even a few minutes. We provide accurate hourly rates in our quotes, so don't be misled by companies claiming your move will take around 3 hours when, in reality, it may take closer to 5.

In this industry, you truly get what you pay for! Affordable moving companies often lack proper insurance and licensing, may employ inexperienced or undocumented movers, or simply operate out of desperation. They don't carry the same overhead costs as professional moving services, which means you could very well face the consequences of their shortcomings. Ultimately, this could lead to expenses and stress that are three times greater than if you had chosen to hire a reputable professional.

Avoid hiring movers with negative reviews indicating that "the mover never showed up." This scenario is alarmingly common in our field. We regularly assist two to three clients a week at the last minute because many of these movers have taken on more jobs than they can handle, prioritizing clients who pay top dollar while disregarding your needs or any negative feedback. It is simply unacceptable for moving companies to treat clients, their families, or their businesses in this manner, especially when many are required to vacate their locations on moving day.

Steer clear of moving companies that boast a spotless reputation! Remember, moving is a universal experience; everyone encounters it at some point. We deal with both the good and the bad. No mover is exempt from the occasional mishap, whether it's damaging a wall, doorway, or piece of furniture. It's not uncommon for some company owners to minimize their losses by bribing individuals to alter or remove negative reviews. In fact, a company with no negative feedback at all can seem suspicious, as we all know that some customers can be particularly challenging to satisfy.

When speaking with the estimator, be as honest and thorough as possible with the information you provide to ensure you receive an accurate quote. Often, during billing, we find ourselves reminding clients about items or conditions they may have overlooked, which can extend the anticipated timeline for their move. On moving day, be fully prepared! Make sure everything is securely packed and that you’re ready to embark on your journey.

Movers will impose additional fees for relocating items more than once. It's essential to have a clear understanding of where each item will be placed at the destination. If necessary, take measurements to ensure a proper fit.

When assembling your belongings into boxes, be sure to fill them to the brim to prevent crushing. Securely tape both the tops and bottoms of the boxes, and clearly label the top and one side with the corresponding room at the destination. Additionally, keep your boxes in the location where you packed them. Stacking all boxes in one spot can cause delays, as movers need to manage different shapes, sizes, and weights when loading the truck. This practice will ultimately save you time, money, and potential damages. Keep in mind that boxes packed by customers typically lack insurance coverage from the moving company, as you had the option of professional packing.

If you choose not to purchase additional valuation coverage, most movers are legally obligated to reimburse you only $0.60 per pound for any damaged property. For instance, if a $4,000 flat-screen TV that weighs 22 pounds is damaged, you would receive a mere $13.20, reflecting a lack of compassion from a mover who disregards your needs and belongings. A moving company that values their clients will strive to address any damages, keeping you informed throughout the process. Remember, movers possess the right to repair, replace, or offer the depreciated value of any damaged items. Most reputable companies aim to avoid higher insurance rates, deductibles, and negative reviews, so they will proactively resolve issues.

In the moving industry, there are NO DISCOUNTS or "FREEBIES." Such costs are simply included elsewhere in your quote.

Thank you,

Curtis Hersey

President @ MOVE IT ALL, LLC

ORLANDO, FL 

www.FullServiceMover.us

info@FullServiceMover.us

BUS 407-750-2323