BLOG

We Earned Their TRUST...

Now, Let Us Earn Yours!

What occurs with damages during a move?

A cartoon drawing of a broken picture frame with pieces of glass flying out of it.

The primary issue with damages that occur during the moving process lies in how different companies respond. Some will proactively address and resolve any problems right away, while others may deny responsibility or delay resolution until you eventually give up.

Every moving company experiences damages. Be cautious of any company that claims to have never caused damage. Such a statement is unrealistic given that movers are human, not machines. Moving companies retain the right to repair, replace, or compensate for the depreciated value of any damaged items. Fortunately, many items can be repaired; even a small chip in glass can often be ground down.

We maintain a $500 deductible that we pay our insurance provider for damages exceeding $1,000. This amount is deducted from the mover's pay, which encourages them to be more diligent about how they handle your belongings.

Most professional movers possess the expertise and the necessary materials to perform basic repairs, such as fixing a gouge in drywall. It's also important to note that pressboard furniture assembled at your location is not covered by movers, nor are customer-packed boxes. To avoid damage, ensure your boxes are filled to the top, allowing for secure stacking without risk of crushing.

Prior to moving, we conduct a thorough inspection of all items to inform clients of any pre-existing damages. This is particularly beneficial when we're collecting appliances or furniture from a store you recently purchased from.

We utilize professional-grade equipment including moving blankets, boxes, shrink wrap, tape, and floor coverings to ensure a successful move. Although we work quickly and efficiently, we won’t rush through the process with your items when requested, primarily to minimize your costs when billed hourly and to prevent any potential injuries or damages to your household or office goods.

If requested, we can load your personal vehicle to mitigate risks associated with improper loading. Our team is adept at navigating all weather conditions to protect your items from the elements. Be sure to inspect your belongings before our movers depart.

We have access to the finest upholsterers, cleaners, handymen, refinishers, and glass repair specialists in the area. Keep in mind that insurance companies will not process a claim unless the move is fully paid, as they do not negotiate on claims related to unpaid services.

Lastly, our movers will not operate appliances, computers, TVs, radios, or musical instruments before transporting them to ensure functionality; we are not responsible for the internal workings of these devices. Typically, once damage is reported, repairs can be completed within 2 to 4 weeks, depending on contractor availability, and they will schedule an appointment with you.

< Older Post

Newer Post >